Shipping & Pick-up Information

Shipping information is not included in the purchase price of your item(s).  If you are the successful bidder, you can collect your property in person, or have Pook & Pook assist you with shipping arrangements by putting you in contact with local professionals who assist our customers with their packaging and shipping needs. Please contact Patti Nordon at (610) 269-4040 or via email at shipping@pookandpook.com with any questions regarding shipping or pick-up.

For shipment of small items (art, accessories, and small furniture) the following companies have offered their services:

The UPS Store in Downingtown, PA store3093@theupsstore.com

(610) 518-5010, fax: (610) 518-5476

The Packaging Store in Lansdale, PA hello@packandshipnow.com

(215) 361-6940, fax: (215) 361-6941

For shipment of large items (furniture, sculpture, etc.) the following companies have offered their services:

Craters and Freighters in Perkiomenville, PA 
Area:  entire US and abroad
philly@cratersandfreighters.com 
(215) 234-8090 or (866) 397-0488

How the shipping process works:

You contact one or more of the shippers listed above (or a shipper of your own choosing) to obtain a shipping estimate.  Be sure to provide the shipper with the following information:  Your Name, Lot number(s) purchased, Invoice Total, and the Zip Code to which the items are being shipped.  Please note that most shippers cannot generate a shipping quote until after an item is purchased.  

You must contact Pook & Pook, Inc. and let us know which shipper you would like to use (emailshipping@pookandpook.com or call (610) 269-4040).

Items are then picked up at Pook & Pook, Inc.’s auction house by the shipper.  If you are utilizing a shipper for smaller items, we have pick-up times scheduled at least once a week following each auction, but if necessary, special pick-up times can be arranged if you require your items immediately (please note that there may be additional charges for special pick-up times).  For larger items, please have the shipper call us to arrange a pick-up time.  Shippers can pick up items at our gallery between 9AM and 4:30PM Monday through Friday. 

All items must be picked up, or shipping arrangements made, within two weeks of the day of sale.  NOTE: Items left here more than two weeks will incur storage fees at a rate of $5.00 per lot per day (this rate applies to all items regardless of size or value).

Once the shipper has your items, please allow 3-5 business days for them to process and package your purchase.  If payment for shipping has not yet been made, the shipper will contact you to arrange payment and then ship your items. Please note that full payment for your items must be received by Pook & Pook, Inc. before we will turn your item(s) over to the shipper.  Remember that if you pay with a check or international money order/cashier’s check, your items will be given a release date of 10 days after your payment is deposited.  This date is supplied to the shipper and they cannot ship your item(s) until after that date unless you provide Pook & Pook, Inc. with a copy of your bank statement showing that the check has cleared your account (we cannot check this from our bank). If you have any questions about paying for your items, please contact Cindy Hauer atbilling@pookandpook.com.