SHIPPING INFORMATION - Shipping costs ARE NOT INCLUDED in the invoice total.  Purchasers pay shippers directly for all shipping costs.  You are free to contact any shipper of your choice or you may select from the list of shippers that we work with on a regular basis (below).  Do not wait for us to receive your payment to make shipping arrangements.  Shipping arrangements must be made within two weeks of the date of the auction or storage fees will begin. Contact: shipping@pookandpook.com.

HOW THE SHIPPING PROCESS WORKS:

1.     You contact shippers by telephone or email to obtain competitive quotes (see below for a list of shippers).  Once you choose a shipper, let them know you would like them to ship your purchase.

2.     You must then contact Pook & Pook by telephone (610) 269-4040 or email, shipping@pookandpook.com, to let us know which shipper you have selected.

3.     The shipper will pick up your item(s) at Pook & Pook.  If you are utilizing a shipper for smaller items, we have pick-up times scheduled each week.  Special pick-up times can be arranged if you require your items immediately (please note that there will be additional charges for special pick-up times).  Shippers can pick up items between 9AM and 4:30PM Monday through Friday.

4.     Once your chosen shipper has retrieved your item(s), please allow 3-5 business days for them to process and package your purchase.

5.     Please note - payment must be received before we release your item(s) to the shipper.  If you are a new customer and you pay with a check or international money order/bank check, your items will be given a release date of ten (10) days after your check is deposited.  This date is supplied to the shipper and they will not ship your item(s) until after the release date unless you provide Pook & Pook with a digital image of your cleared check.

6.     Pook & Pook will charge a storage fee of $5.00 per lot, per day, for any items not removed within two (2) weeks from the date of the auction/sale.  Items left at our auction house for more than 45 after the auction may be resold.  Contact:  shipping@pookandpook.com.

SHIPPERS - For shipment of your items you may choose your own shipper or choose a shipper that we work with on a regular basis, listed below.

SMALL ITEMS (art, accessories, and small furniture) the following companies have offered their services:

The Packaging Store (hello@packandshipnow.com, 215-361-6940)

The UPS Store in Downingtown, PA (store3093@theupsstore.com, 610-518-5010)

LARGE ITEMS (furniture, sculpture, etc.) the following companies have offered their services:

Craters & Freighters (philly@cratersandfreighters.com), 215-234-8090

The Packaging Store (hello@packandshipnow.com, 215-361-6940)

PICK-UP - Items may be picked up at our auction house between the hours of 9AM and 4:30PM Monday thru Friday (see below for location).  Bidders are responsible for packing and loading purchases into their vehicle.  You must have appropriate assistance to load your vehicle.  If you do not have a valid sales tax exemption number, 6% PA sales tax will be charged on all items picked up at our location.  All pick-ups must be made within two (2) weeks of the date of the auction. Contact:  shipping@pookandpook.com or 610.269.4040.

LOCATION - Our address is 463 E. Lancaster Ave., Downingtown, PA 19335. The office is not open for pick-up on February 9th. (see above for pick-up hours). Contact: shipping@pookandpook.com or 610-269-4040.